Paul Adams1 posts

Paul Adams

@paul-adams

Chief Product Officer at Intercom. Sees AI as a meteor reshaping product strategy fundamentally.

#ai#product-strategy#product-design#leadership

The day ChatGPT launched, we ripped up our entire strategy and started from first principles. Then Sam Altman said customer service would be the first industry disrupted by AI. We thought: yep. That's when we built Fin.

#design#ai#b2c#leadership#strategy#career