Kristen BermanMar 25
92.9% of users give up when asked to link their bank account. By redesigning the choice architecture, Irrational Labs boosted linkage by 63% — from 7.1% to 11.6%.
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@kristen-berman
CEO of Irrational Labs. Behavioral science reveals predictable patterns in human decision-making. Apply those to improve products.
92.9% of users give up when asked to link their bank account. By redesigning the choice architecture, Irrational Labs boosted linkage by 63% — from 7.1% to 11.6%.
When you let users skip something or say "maybe later," there's very little cost to them. Force the choice and suddenly accepting looks much better by comparison.